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Gathering And Submitting Log Files Version 2.0

Use one of the three methods listed below for gathering logs.

 

Method 1

Step 1: Download and Run SCSS_LogCapture.bat (Run as Administrator) 

Step 2: Once the process is finished, the log files will be available in C:\temp\

 

Method 2

Step 1: Create the following folder "C:\temp\"

 Step 2: Open a Command Prompt with Administrative privileges.

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Step 3: Type in the command below:

"c:\program files\telstra\dashboard\loggatherer.exe" c:\temp\ngss.zip -l5 c:\temp\loggatherer.log

 Step 4: Obtain the log file from C:\temp.

 

Method 3

Step 1: Download and unzip loggatherer.zip

Step 2: Place the 2 unzipped files loggatherer.exe and loggatherer.config on the computer in the same folder.

Step 3: Create the following folder "C:\temp\"

Step 4:Open a Command Prompt with Administrative privileges.

cmd.PNG

Step 5: Navigate to the folder where the 2 files were placed

Step 6: Type in the command below:

loggatherer.exe c:\temp\ngss.zip -l5 c:\temp\loggatherer.log

Step 7: Obtain the log file from C:\temp.

 

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