Use one of the two methods listed below for gathering logs.
Method 1 - If SafeCentral SecureDesktop is installed
Step 1: Download and Unzip LogGatherer.zip, find SCSD_LogCapture.bat (Run as Administrator)
Step 2: Once the process is finished, the log files will be available in C:\ as logs.zip
Method 2 - If SafeCentral SecureDesktop is not installed
Step 1: Download and unzip LogGatherer.zip
Step 2: Place the 2 unzipped files loggatherer.exe and loggatherer.config on the computer in the same folder.
Step 3:Open a Command Prompt with Administrative privileges.
Step 4: Navigate to the folder where the 2 files were placed
Step 5: Type in the command below:
Step 6: Obtain the log file from C:\
Additional log files:
In a command prompt with admin privileges, type in: powercfg -energy
Collect the generated file energy-report.html