If you have forgotten the username or password, your only option to recover is delete the appropriate Registry Keys.
Follow the steps below:
Step 1 - Boot to Safe Mode
- Restart your pc and tap the F8 key when it turns back on.
- At the menu use the arrow keys to select Safe Mode and hit Enter.
- Log in to your account, NOT Administrator.
Step 2 - Open the Registry Editor
Choose Run or Search in Vista and 7
Click OK or Enter in Vista and 7
Step 3 - Delete the required Registry Keys
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Authentium\Curtains\v1.5
In the right pane, delete the keys that have LCC_ and LCCID.
Step 4 - Reboot the computer.
- Close the registry Editor
- Click on Start
Note: The Enable Password Protection dialog box may appear. Select No. You will need to repair the Security Suite.
Warning: It is strongly encouraged that you make a backup of the registry before making any changes to it. Incorrect registry changes can adversely affect your PC. If you are not familiar in working with the registry, please contact a qualified technician.
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