When installing Telstra Online Security on a MAC device, you may receive this screen during installation:
If you are prompted with this screen, close the installer and follow the steps below.
Step 1: Download the TOSRemover.py python script from the following link
Step 2: Save/Copy the TOSRemover.py to your desktop
Step 3: Open Terminal window on your Mac
Step 4: Type the following commands in order matching case.
- Command 1 – cd ~/Desktop
- Command 2 - chmod +x TOSRemover.py
- Command 3 - sudo python TOSRemover.py
- Command 4 - Exit
Telstra Safe Broadband has been now removed from the customer’s Mac machine.
Step 5: Run the Telstra Online Security installer file